FAQ's

How do I book a locker?

Booking a locker with POBoxX is quick and easy. Here's a step-by-step guide to help you through the process:

Start by downloading and installing the POBoxX app from either the App Store or the Play Store.
Once the app is installed, open it and provide the required details to create your account. This typically includes your name, email address, and a secure password.
After logging in, navigate to the booking section within the app.
Choose your preferred POBoxX location where you would like your package to be delivered. The app will provide you with a list of available locations to select from.
Select the appropriate locker size that suits your needs. POBoxX offers various locker sizes to accommodate different package sizes.
Specify the start date and time, as well as the end date and time, for when you plan to use the locker. This allows you to conveniently schedule the duration of your locker usage.
Review the booking details to ensure accuracy, and proceed to the payment section to complete the booking. Follow the instructions provided to finalize the payment process.
Once your booking is confirmed, you will receive a Drop Off code and a Collect code. These codes will serve as your access credentials to open and close the locker when dropping off or collecting your package.

By following these steps, you can easily book a locker with POBoxX using the app. It provides a seamless and efficient way to secure your packages and manage your deliveries.

How will my package be delivered to POBoxX?

To have your package delivered to POBoxX, follow these simple steps:

When checking out during your online purchase, choose a POBoxX location and enter it as your delivery address. You can find the list of available locations here.

After selecting a POBoxX location, proceed to book a locker at that specific location using the POBoxX mobile app. The app will guide you through the locker booking process, allowing you to select the appropriate locker size and date/time for drop-off and collection.

Once you have booked a locker, share the drop-off code provided by the POBoxX app with your delivery rider. This code will serve as the unique identifier for your locker and allow the rider to access it for drop-off.

By following these steps, you ensure a seamless delivery process to POBoxX. Remember to provide the correct POBoxX location and share the drop-off code with your delivery rider to ensure a smooth and efficient delivery experience.

What are the sizes of the lockers? Is there a weight limit when using the lockers?

Our lockers are available in three different sizes for your convenience:

Small Locker: Dimensions are 16" Length x 20" Width x 4" Height (inches).

Medium Locker: Dimensions are 16" Length x 20" Width x 7" Height (inches).

Large Locker: Dimensions are 16" Length x 20" Width x 12" Height (inches).

When utilizing the lockers, it is important to ensure that the size of your parcel matches the dimensions of the chosen locker. This will help ensure a proper fit and secure storage of your items.

In terms of weight limit, each locker unit can typically accommodate parcels weighing around 40-50 kilograms (kg). Please note that exceeding the weight limit may risk damaging the locker or causing inconvenience to other users. It is advised to adhere to the specified weight limit for safe and efficient use of the lockers.

If you have any further inquiries or require additional information, please feel free to reach out to us. We are here to assist you.

What types of items are eligible for delivery to the locker?

The locker facility allows for a wide range of items to be delivered, including but not limited to:

Clothing, including apparel, garments, and fashion accessories.
Footwear, such as shoes, sandals, and boots.
Accessories like belts, hats, scarves, and jewelry.
Household items, including small furnishings, decorations, and kitchenware.
School and office supplies, such as stationery, notebooks, and pens.
Small appliances, like toasters, blenders, and coffee makers.
Electronics, including mobile phones, tablets, laptops, and small gadgets.
Dry goods and non-perishable items that comply with legal regulations.

Additionally, you can also have food delivered to the locker, but please note that it is only suitable for short-term storage. Temperature-sensitive items should not be stored in the locker for an extended period.

Please be aware that certain items may be prohibited by law or the specific policies of the locker facility. It is always advisable to check the terms and conditions or contact the locker management to ensure that your intended delivery items are allowed.

What happens if my booking has expired but I was not able to collect my parcel inside?

Once the subscription or booked and paid locker rental period has expired, it is important to note that POBoxX's liability terminates. Consequently, POBoxX and/or the subsequent customer assigned to the same locker will not be held responsible if the previous customer fails to collect their item(s) from inside the locker before the expiration.

To avoid complications in the future, it's advisable to closely monitor the expiry date of your booking and ensure that you collect your parcel within the specified timeframe. You may also opt to extend your duration prior expiration subject to the locker’s availability.

The internet connection of the smart locker got disconnected, how do I reconnect?

If the internet connection of the smart locker becomes disconnected, here are the steps you can take to reconnect:

Firstly, please be patient and wait for the internet connection to be restored. In many cases, the connection will automatically reconnect once the issue is resolved.
It is recommended to give it some time for the system to attempt to reconnect and establish a stable internet connection again. This process usually occurs automatically without any action required from the user's end.
If the internet connection does not automatically restore itself after a reasonable amount of time, or if you continue to experience connectivity issues, it's advisable to seek further assistance.
For prompt assistance, please contact our support team at support@poboxx.ph. They will be able to provide you with guidance and troubleshoot the connectivity issue to ensure that your smart locker connection is restored.

Our team is dedicated to resolving any technical difficulties you may encounter and ensuring that you can access your smart locker smoothly.

There is a power outage where the smart locker is connected, how do I gain access to my locker?

In the event of a power outage where the smart locker is connected, we have implemented measures to ensure you can still access your locker. Here's what you need to know:

Our smart lockers are equipped with UPS (Uninterruptible Power Supply) systems. These systems provide temporary power backup for up to 10 minutes during power outage scenarios.
The UPS is designed to maintain the functionality of the smart locker during this brief period, allowing you to continue accessing your locker as usual.
In most cases, the building where the smart locker is located will have a backup power source, such as a generator. The building management will switch to this alternate power source within the UPS's timeframe.
During the UPS backup period, you can still gain access to your locker by using your drop-off/collect code as you normally would.
If you encounter any issues or have concerns during a power outage, please don't hesitate to contact our support team at support@poboxx.ph. They will be ready to assist you and provide any necessary guidance or information.

We understand the importance of accessing your locker, even in unexpected circumstances, and we strive to ensure a seamless experience for our customers.

The drop-off/collect code I inputted was accepted by the smart locker but the locker did not open. What should I do?

If you've entered the drop-off/collect code into the smart locker, but the locker did not open as expected, please follow these steps:

First, make sure to double-check the accuracy of your transaction details. Verify the drop-off/collect code you entered, ensuring that it matches the one provided to you.
Confirm the storage date and the specific POBoxX location you selected. Ensure that they correspond to the information provided during the transaction.
If you have verified all the details and the locker still did not open, it's recommended to seek further assistance. In this case, please reach out to our support team at support@poboxx.ph.

By contacting our support team, you can provide them with the necessary information about your transaction. They will be able to investigate the issue and provide you with appropriate guidance or resolve any technical problems you may be experiencing.

We apologize for any inconvenience caused and appreciate your cooperation in resolving this matter.